Terms and conditions of sale

Preamble / Acceptance of the conditions of sale

Every order on the Merceriegermaine.com website implies full acceptance of the terms and conditions described herein. The customer acknowledges having read them and expressly declares to accept them at the moment they click on “I have read and accepted the terms and conditions of sale”.

The conditions of sale may be subject to changes at any time. In this case, the conditions of sale applicable to the order are those in force on the date of the order itself.

 

 Identity

Merceriegermaine.com is owned and operated by Anna Guerra, Via Antonio della Torre 51, 37030 Mezzane di Sotto, Verona, registered in the trade register with VAT number 04683590238.

Merceriegermaine.com sells fabrics and items (ribbons, bias tape...) by the meter in multiples of 10 cm in length and by a fixed width indicated on the site. Merceriegermaine.com also sells all types of products related to sewing and haberdashery.

Merceriegermaine.com sells exclusively online and does not have a physical location open to the public.

The purchase of products through the site will only be possible for the countries indicated in the “Shipping” section.

 

Items

Orders for fabrics by the meter will be sent in a single piece. Should this not be possible, it will be Merceriegermaine.com's responsibility to notify the customer and confirm the order before preparing it.

Orders for ribbons by the meter will be sent in a single piece for lengths under 5 meters. Above that, they may be sent in multiple pieces, depending on availability.

 

Prices

The prices of the items are indicated in euros (€) and include taxes and duties. Shipping costs are not included. The total price of the order, with shipping costs indicated separately, will always be updated in the cart until the order is complete.

The prices indicated on the site may be subject to change at any time without notice. Therefore, the prices of the items invoiced are those saved at the time of the order.

 

Orders / Purchase

To place an order on the Merceriegermaine.com website, registration is required. The customer must provide an active email address.

The customer will have the opportunity to verify all details of their order and make any changes before confirming and paying.

An automatic electronic order summary message (items, quantities, prices, etc.) will be sent to the customer at the address used for registration once the order is completed.

 

Payments

At the time of finalizing the order, the customer is required to choose the payment method from: Bank transfer or Paypal.

Payment for the order is always in advance. Depending on the customer's agreements with their credit institution, additional charges may be applied for the use of the chosen payment instrument. In the case of PayPal, the payment for the order will be credited immediately and Merceriegermaine will proceed immediately to prepare it.

By validating the order, the customer guarantees having the authorization and availability to use the chosen payment method, and releases Merceriegermaine.com from any liability.

Merceriegermaine.com reserves the right to suspend any ongoing order or delivery in the event that the credit institution has refused payment via credit card or in the event of non-payment.

Merceriegermaine.com reserves the right to refuse or cancel orders placed by buyers it deems unsuitable, or with whom there is an ongoing legal dispute concerning a previous order, or for any other legitimate reason, without any obligation to provide a justification.

 

Advance bank transfer

Payment by bank transfer must be made within 3 business days of order confirmation. The bank transfer reference must include the order number. The order will be prepared and shipped after receipt of credit to our bank account, on average 3/4 days.

The details for the bank transfer are:

Anna Guerra

Address: Via Antonio della Torre 51, 37030 - Mezzane di Sotto, Verona

IBAN: IT95N0301503200000004253431

Bank: FINECO BANK

Reference: the order number.

 

Invoicing

For every order placed, Merceriegermaine.com issues an invoice for the shipped goods, sending it together with the order, pursuant to Presidential Decree 445/2000 and Legislative Decree 52/2004. The information provided by the customer at the time of the order is valid for the issuance of the invoice. No changes can be made to the invoice after it has been issued. All customer invoices will be available online on the account management page.

Shipping, transport and delivery

Shipping costs are borne by the customer. During the order process, shipping costs are calculated automatically based on the weight of the items in the cart. All shipping costs include VAT.

Shipping in Italy will take place via Poste Italiane, SDA, or Nexive. Shipping costs are available in the "Shipping conditions" section.

In Italy, for orders of €79.00 or more, shipping is free.

For other countries, shipping costs will be calculated automatically by the system.

 

Home delivery

The order will be delivered to the address provided when filling out the order form. For security reasons, Merceriegermaine.com cannot ship purchased products to a PO box or accept any order where it is impossible to identify the recipient of the order and their address.

Merceriegermaine.com cannot be held responsible for any data entry errors that could cause delays or delivery errors. In this case, all costs incurred for the return of the order or for re-shipping will be entirely at the customer's expense.

 

Delivery time

Delivery takes place on average within 48 hours to 5 days after receipt of payment. Regardless of the shipping method chosen, Merceriegermaine.com will provide the customer with a link to track the shipment status as soon as possible.

Transport delay or damage caused by the carrier

Merceriegermaine.com is not responsible for delays that are unforeseeable and/or attributable exclusively to the carrier. Any event, such as force majeure, accident, strike, administrative decision, or transportation stoppage, which could delay or prevent supply or make its cost exorbitant, constitutes, by explicit agreement, a clause for the suspension or termination of obligations for Merceriegermaine.com, without any compensation for the customer. If the event lasts for more than 15 days, the customer will be fully and automatically released from all obligations related to their order. In case of problems or delivery delays, the customer is requested to notify us using the email address servizioclienti@merceriegermaine.com to report the situation.

The order will be shipped in perfect condition; however, the customer is requested to check the contents of their order upon delivery and to inform the carrier of any damage, and Merceriegermaine.com within two working days, at the address servizioclienti@merceriegermaine.com.

 

Free delivery in the Municipality of Verona

If you are lucky enough to live in Verona, we can deliver your order to the address you have indicated for free!

This delivery method is valid for the following postcodes:

• 3703*
• 371*
• 37042
• 37023
• 37047
• 37057

therefore, Verona and the entire eastern area of the province of Verona!

If you would like to specify particular times or conditions for delivery, please write it in the order notes.

We will contact you via email after receiving the order to confirm the place and time of delivery.

Right of withdrawal

Purchases made on the site are covered by the right of withdrawal within 10 days of receipt of the goods. To exercise the right of withdrawal, the customer must notify Merceriegermaine.com via email at servizioclienti@merceriegermaine.com. This email must contain: order number and payment details for the refund (IBAN or Paypal address).

The goods must be returned via registered mail with return receipt, at the customer's expense, to the address:

Mercerie Germaine
via Antonio della Torre 51, 37030 - Mezzane di Sotto, Verona

Returned products can only be accepted if they are perfectly intact, without any signs of use, without having been exposed to sunlight or particularly persistent odors, returned in the original packaging, and accompanied by all original labels.

The refund for the order, excluding shipping costs, will take place after verifying the integrity of the returned material. With the customer's consent, the value of the returned items can be converted into a store credit for the customer, which can be used for subsequent orders.

The right of withdrawal does not apply to items that have been personalized according to the customer's requests, and in particular to fabrics and ribbons sold by the meter.

 

Order compliance / Refund in case of non-conformity of the product

Merceriegermaine.com is responsible towards Consumer Customers, pursuant to articles 130 and 132 of Legislative Decree 206/2005, for any lack of conformity of the products existing at the time of delivery, with particular regard to products found to be defective.

Delivered products must be checked by the customer upon delivery to ensure that they correspond to the ordered products. In case of anomalies, the customer must notify Merceriegermaine.com via email on the same day of delivery or at the latest one day later at the following address: servizioclienti@merceriegermaine.com. Any complaint made after this period will not be accepted.

In case of a lack of conformity of a product, the customer has the right to exercise the rights provided in their favor by the Consumer Code and to request the conformity of the order delivery, or, in case of any unavailability of the products ordered in the meantime, to cancel the order by contacting Merceriegermaine.com via email at the following address: servizioclienti@merceriegermaine.com.

Any refund of the price will be made only if the non-conformity of the order is confirmed by Merceriegermaine.com and if the returned products are perfectly intact, without any sign of use, without having been exposed to sunlight or particularly persistent odors.

The refund of the order, including shipping costs, will take place after verifying the integrity of the returned material. With the customer's consent, the value of the returned items can be converted into a store credit for the customer, which can be used for subsequent orders.

If the customer cannot return the received goods in full or if they return them in deteriorated conditions, Merceriegermaine.com will deduct the equivalent value from any refund.

Communications and complaints

For further questions, more information, or any complaints, contact: servizioclienti@merceriegermaine.com

 

Applicable law and competent jurisdiction

These General Conditions are governed by Italian law and must be interpreted in accordance with Italian laws. For any dispute regarding these Conditions of sale, the competent court is Verona.

Privacy protection

The personal data requested by Merceriegermaine.com will be used for exclusive internal use and processed in order to satisfy the requests expressed by the customer and will not be transferred to third parties for any reason or under any circumstances.

The customer has the right at any time to revoke consent to the processing of personal data by sending written notice to the registered office of Merceriegermaine.com.

The customer, who declares to have received the information pursuant to art. 13 and on the rights to which they are entitled, pursuant to art. 7 of Legislative Decree no. 196/2003, has the right to access their data according to the methods provided therein.

Marketing communications will be sent only with the explicit consent of the customer granted together with the authorization for data processing and for sending in the online registration form.

The data controller is Mercerie Germaine by Anna Guerra.